Inside Sales &
Back Office

The role

For our Milan office, we are looking for an Inside Sales & Back Office professional who can become a reliable operational point of reference for Account Managers and customers. The role combines relationship management and organisation: you will follow an assigned portfolio, coordinate quotations and follow-up, and keep internal teams aligned, directly improving the speed and quality of the commercial process.

What you will do

• Support Account Managers with opportunities and customer/prospect follow-up, ensuring fast response times and continuity.
• Manage an assigned customer portfolio, maintaining active relationships and identifying needs, renewals and development opportunities.
• Prepare and update quotations, commercial documentation, customer records, price lists and sales materials.
• Coordinate information across sales, presales, technical teams, operations and administration, reducing delays and information gaps.
• Keep pipeline, deadlines, renewals, orders and back-office activities under control through CRM and productivity tools.
• Support upselling and cross-selling across the assigned portfolio, contributing directly to commercial growth.

What we are looking for

• Experience in inside sales, commercial back office, B2B customer care or sales support roles.
• Strong organisation, accuracy and the ability to manage multiple activities while keeping priorities under control.
• Good relationship skills, customer focus and the ability to communicate effectively with commercial and technical colleagues.
• Familiarity with CRM, Office tools and the handling of quotations, orders, deadlines and commercial documentation.
• Good English language skills.
• Proactivity, accountability and the ambition to take progressively greater ownership of an assigned customer portfolio.

Nice to have

• Experience in Audio Video, Unified Collaboration, IT, Workplace Technology or system integration.
• Knowledge of structured B2B sales processes, price lists, renewals, orders and service contracts.
• Experience managing customer portfolios, retention activities or coordination with vendors and technology partners.

What you will find at AYNO

A commercial and technical team you will work with every day, structured yet agile processes and a role with a direct impact on service quality. As you grow, you can take greater ownership of the customer portfolio and become an increasingly important point of reference for the sales organisation.