Service and maintenance
Ayno offers its Clients a total servicing and quality package: replacement systems can be installed within 36 hours.
Advantages are manifold: one reduces "machine downtime" to a minimum, repairs are completely free and one can rely on an immediate point of reference thanks to the support provided by the Video Help Desk.
- Service contracts
Our service contracts provide advanced service levels, which in most cases can fulfil the requirements of almost all users.
It is however possible that made-to-measure services for specific requirements can be provided, such as scheduled preventive maintenance calls.
- Video Help Desk
Always active on IP and ISDN during office hours, the Video Help Desk service is manned by specialised personnel.
A service very much appreciated by Clients with a service contract for connectivity testing, operating doubts, connection testing with other locations. The Client has every type of machine and bridge at its disposal.
- On Site Support
The Assistance service supplied by Ayno, unless other requests have been made, envisages On Site presence for the solution of breakdowns and malfunctions. It is therefore a very added value service, seeing as the user does not even need to hire highly specialised internal personnel.
The Clients served by On Site Support are spread throughout the nation and even abroad, thanks to Ayno Videoconferenze's post sales network.
Ayno can readily provide companies with training programmes which range from the traditional classroom courses, to specific training courses for particular company job descriptions.
Each client has different requirements which must be taken into consideration when designing the course which is then organised according to the company position, in order to maximize the benefits of the training experience.